Frequently Asked Questions

Everything you need to know about your Jenny Packham shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link. All our shipments are handled via premium couriers to ensure the safe delivery of your luxury garments.

What is your return policy for evening wear?

We offer a 14-day return window for all items, provided they are in original condition with all security tags and packaging intact. Please note that bespoke or altered items are non-returnable.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Duties and taxes are calculated at checkout for most destinations to ensure a seamless delivery process without unexpected fees.

How do I find my correct size?

Jenny Packham garments follow UK sizing. We recommend referring to our detailed Size Guide located on each product page, which includes specific measurements for bust, waist, and hips.

Can I book a bridal consultation online?

While our online store offers select bridal accessories and ready-to-wear, full bridal appointments for our flagship boutique can be requested through our 'Book an Appointment' page.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.